Imagine an upscale interactive travel discovery zone that also happens to be one of the best coffee shops and wine bars in Austin.  Here you’ll be transported to the world’s top destinations via outstanding organic coffees, small-batch boutique wines, artisan chocolates and cheeses, gourmet sandwiches and veggie wraps, delicious desserts, and large touch screens that showcase the best places on earth for a future getaway.

Many just enjoy the lounge as a great place to hang out and enjoy drinks or a bite to eat . . . or as an upscale event venue.  But when you’ve decided where you want to go next, you can schedule an appointment with a Departure Lounge travel advisor, who will meet you at the lounge and work with you to design and reserve the ideal vacation, including complimentary upgrades, special amenities and VIP treatment accessed through Departure Lounge’s exclusive membership in the Virtuoso luxury travel network.  

Meet Our Founder

Keith Waldon
Keith WaldonFounder
A native Texan, Keith Waldon began his career in luxury travel while still in college in Dallas as an intern for Rosewood Hotels, where he continued his career as a marketing manager after graduating from Southern Methodist University. Keith later spent 16 years as a senior executive for the international luxury travel network Virtuoso, where creating the Virtuoso brand and elevating the awareness of travel advisors were among his accomplishments.

With 25 years in the luxury travel industry and a bit of a maverick Texan personality, Keith developed the Departure Lounge concept as a new way to visibly engage a community with the world of travel.

“A couple decades ago and before, travelers needed a place to pick up air tickets and brochures, along with the expertise of a travel advisor,” he explains. “Today, electronic tickets and websites take the place of printed documents, but the need for a knowledgeable travel advisor is stronger than ever in a marketplace of search engines that produce a million results for just about any destination. So Departure Lounge addresses the current needs of travelers via a fun place to discover destinations, literally get a taste of the world’s most amazing places through coffees, wines and foods, and collaborate with travel advisors who are knowledgeable and globally connected to help travelers experience the world at its absolute best.”

Keith has traveled the world through his career, and his favorites include Italy, Egypt and Cambodia, as he is drawn to history, art and remarkable architecture. While his travel interests may be focused on destinations with ancient pasts, his vision for the future of travel has given Austinites a remarkable venue to celebrate wanderlust and plan their next great adventures.

Keith is honored to be featured on Travel+Leisure Magazine’s A-List of travel experts as a Food & Wine travel specialist.

Departure Lounge Is A Proud Member Of Virtuoso

What Is Virtuoso?

And Why Is It Important To You?

Virtuoso is a global network of the best travel advisors and travel providers all focused on providing you with the best travel experiences.


Virtuoso is a by-invitation membership.  To be invited, you have to be at the top of your game and a proven seller or provider of luxury travel.


The Virtuoso network produces more than $13 billion in travel sales annually. That’s buying power in your favor for upgrades, perks and amenities.


Departure Lounge travel advisors meet face-to-face annually with Virtuoso preferred travel providers.  When we say we know them, we know them.